Jansunwai - Samadhan: Services and Guide

✅ Key Features & Services

• Online Grievance Registration: Citizens can register complaints from anywhere, anytime.
• Status Tracking: Real-time tracking of the grievance status using a unique registration number.
• Reminder & Feedback: Option to send reminders for pending complaints and provide feedback on resolved ones.
• Mobile App: A dedicated mobile application for convenient access to services.
• Departmental Integration: Grievances are directly forwarded to the concerned departments for action.
• Transparency: The system promotes transparency by allowing citizens to monitor the progress of their complaints.

👥 Eligibility & Scope

Any citizen of Uttar Pradesh can register a grievance on the Jansunwai - Samadhan portal. The portal covers a wide range of issues related to various government departments and public services.

Common types of grievances that can be registered include:

• Issues related to land disputes, property, and revenue.
• Complaints against government officials or departments.
• Problems with public services (e.g., electricity, water supply, roads).
• Social welfare scheme related issues.
• Law and order related concerns.
• Issues related to development projects.

Note: Some specific types of grievances (e.g., those related to RTI, court matters, service matters of government employees) may not be directly covered and might require different channels.

✍️ Step-by-Step: Registering a Complaint

Follow these steps to register a new grievance on the Jansunwai portal:

1. Step 1: Visit the Official Portal:
   • Open your web browser and go to the Jansunwai - Samadhan portal: jansunwai.up.nic.in
2. Step 2: Register/Login:
   • Click on the "शिकायत पंजीकरण" (Grievance Registration) button.
   • You will be prompted to enter your mobile number or email ID.
   • Enter the CAPTCHA code and click "OTP भेजें" (Send OTP).
   • Enter the OTP received on your mobile/email to proceed.
3. Step 3: Fill the Grievance Form:
   • Carefully read and accept the disclaimer regarding false complaints.
   • Fill in your personal details (Name, Father's/Husband's Name, Address, District, Tehsil, Police Station, etc.).
   • Select the relevant department and category for your complaint.
   • Describe your grievance clearly and concisely in the provided text box. Provide all necessary details like dates, names, and locations.
4. Step 4: Upload Documents (Optional but Recommended):
   • If you have any supporting documents (e.g., photos, videos, previous applications, official letters), you can upload them.
   • Ensure the documents are in the prescribed format and size (usually PDF, JPG, PNG, max size 500KB-1MB per file).
5. Step 5: Submit Complaint:
   • Review all the information you have entered.
   • Click on the "शिकायत दर्ज करें" (Register Grievance) button.
   • Upon successful submission, you will receive a unique "शिकायत पंजीकरण संख्या" (Grievance Registration Number). Note this number down carefully as it is essential for tracking your complaint.

🔎 Step-by-Step: Checking Complaint Status

To check the status of your registered complaint:

1. Step 1: Visit the Official Portal:
   • Go to jansunwai.up.nic.in
2. Step 2: Access Status Check:
   • Click on the "शिकायत की स्थिति" (Grievance Status) button.
3. Step 3: Enter Details:
   • Enter your "शिकायत पंजीकरण संख्या" (Grievance Registration Number).
   • Alternatively, you can search using your registered Mobile Number/Email ID and Aadhaar Number.
   • Enter the CAPTCHA code.
4. Step 4: View Status:
   • Click on "खोजें" (Search) to view the current status of your complaint, including the department it has been forwarded to, action taken, and expected resolution date.

🔔 Step-by-Step: Sending Reminder/Feedback

If your complaint is pending for a long time or you wish to provide feedback after resolution:

1. Step 1: Access the Portal:
   • Go to jansunwai.up.nic.in
2. Step 2: Login to Grievance:
   • Use the "शिकायत की स्थिति" (Grievance Status) section and log in using your registration number and mobile/Aadhaar.
3. Step 3: Send Reminder:
   • If the complaint is pending, you will see an option to send a reminder. Click on it and provide a brief reason for the reminder.
4. Step 4: Provide Feedback:
   • Once your complaint is marked as resolved, you will have the option to provide feedback (संतुष्टि फीडबैक). You can rate the resolution and add comments. This helps the government improve services.

📄 Documents Required

While registering a complaint, it is highly recommended to attach relevant documents to support your grievance. Common documents include:

• Proof of Identity: Aadhaar Card, Voter ID, PAN Card (for verification purposes, not always uploaded).
• Proof of Address: Utility bills, Aadhaar Card, etc.
• Complaint-Specific Documents:
  • Photos or videos related to the issue.
  • Copies of previous applications or letters sent to authorities.
  • Relevant official documents (e.g., land records, property papers, receipts).
  • Any other evidence supporting your claim.

Note: Ensure all documents are clear, legible, and within the specified file size limits (usually PDF, JPG, PNG, max 1MB per file).

🔗 Important Links & Helpline

Here are some important direct links and contact information related to Jansunwai - Samadhan:

❓ Frequently Asked Questions (FAQs)